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Job Description

Coastal Grand Hotels is hiring a dynamic Front Office Manager to oversee guest services, reservations, and front desk operations at our premier beachfront property, ensuring an exceptional guest experience from arrival to departure.

Key Responsibilities

Supervise front desk, concierge and reservations teams. Handle guest escalations and VIP arrivals. Monitor occupancy and room allocation. Coordinate with housekeeping and F&B for smooth guest flow. Train and mentor front office staff.

Requirements

Minimum 5 years experience in front office operations, with 2+ years in a supervisory role. Excellent communication and problem-solving skills. Proficiency in PMS software (Opera preferred).

Education: Bachelor's degree in Hotel Management

Skills

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